Delete account and access

A My AnnTac or Orbit account is linked to a client case file managed by your guardian or another responsible organisation. You can always ask for your account and access to be closed.

How to start a request

1. Contact your guardian or the organisation that gave you access.
2. Include your name, the account email address and the organisation name. Do not send medical data, identity documents or other case-file content by ordinary email.
3. If you do not know whom to contact, send the request to AnnTac. After an identity check, we will forward it to the responsible organisation.

Start a deletion request

What happens next

After a verified instruction, access is withdrawn as soon as possible. The separate service profile and technical access tokens are deleted or anonymised within 30 days where possible. Case-file data that the responsible organisation must legally retain remains part of the case file and is no longer accessible through the closed account.

Withdraw your Orbit pilot application

To withdraw only your pilot application, email boarding@anntac.eu and include the email address used to register.