Can I add users mid-term?
Yes, always. Extra users are active immediately and you only pay for the remaining months of your contract year, at the annual rate. Everything renews on one date.
Can I remove users?
You can scale down at every renewal. Within the contract year the agreed number stays in place.
What happens if my storage fills up?
Nothing awkward: a 25 GB bundle is added automatically so you can always keep working. You are notified, and it appears as a separate line on your invoice. If you clean up documents later, the bundle comes off again at the next measurement. You always pay for what you actually use, and nothing is ever blocked or deleted.
What is the difference between Launch and Horizon?
Launch is fully online: you work in the web environment, the My AnnTac app and the plugin for Outlook Online, with nothing to install. Horizon adds the local components (Uplink and Dock for Outlook on your own computer), the CRM integrations and the ability to work with several people. If you work on your own and online, Launch is enough. Hire someone or want the local integrations, and you move up to Horizon with your archive intact.
How does AI document recognition work?
You submit documents exactly as you do now. The recognition reads the first page and fills in the description and the fields in the case file. Document length does not affect the count: one document is one document. If you also want your existing archive processed, we will quote for that separately.
Do my documents stay in the Netherlands?
Yes. All processing, including the AI, runs on our own hardware in a Dutch data centre. No documents are sent to external or foreign AI services.
What can I do with tasks in Orbit?
Any question in the chat can be turned into a task with one click. The task overview shows what is outstanding, and with one click you assign a question or task to the client, or the client to you. Completed tasks, like everything else, remain traceable in the case file.
What is Orbit?
Orbit is our secure communication platform: exchange messages and documents with clients, fully archived in the case file, with access controls and privacy agreements. You pay per client, not per conversation or per app. Included with Infinity, available as a module with Horizon.
How many people can join per client in Orbit?
Alongside the client you can invite up to five people, for example a mentor, a family member or a care provider, at no extra cost. Your own staff accounts are unlimited.
Can I cancel monthly?
Yes. With Flex you pay monthly and can cancel monthly. Choose an annual contract and you get 2 months free.
Is Base Free really free?
Yes. Base Free stays free for up to 500 documents. No payment details or trial period are required. For up to 5,000 documents, choose Base Plus for €2.50 per month, billed at €30 yearly.
Do prices include VAT?
For paid products we show both the business price excluding VAT and the total including 21% Dutch VAT. The VAT-inclusive amount is what you pay; the invoice itemises VAT separately.
On how many computers can I use AnnTac?
Base and Launch are fully online, with nothing to install. With Horizon every user can activate the local components (Uplink and Dock for Outlook) on 2 computers, with Infinity on 3. The My AnnTac app and the cloud plugins do not count. Switching computers is self-service in the portal.
Does every employee need their own account?
Yes. Accounts are personal and not shared, so the case file always shows who did what. Part-time staff need their own account too.
Can I use Base for personal data belonging to clients or customers?
No. Base Free and Base Plus are personal products and AnnTac does not provide a data processing agreement for them. If you process personal data for your business, customers, clients or employees, choose Launch or above. From Launch onwards, we provide a data processing agreement. GDPR compliance also depends on your own configuration, lawful basis and working practices.